We’ve been on the other side of the cake on many occasions and know that although it’s “just a cake”, it takes time and planning to make sure everything is perfect and just as you want it. And because we understand that the “wow factor” doesn’t just happen over night, we’re with you every step of the way. Placing your order shouldn’t be a daunting task and we want to make the process as simple and as smooth as possible, so we’ve provided some handy information below to help you along the way. If there is anything we’ve missed, get in touch and we’ll be in touch as possible.
Drop us a line using our contact form, or by email or phone
We’ll get back to you within two working days answering your questions or design ideas
We hope you can then envisage your dream cake. If you’re still not sure, we can have a chat about the different options
When your order is all confirmed, with dates and deposit; we’re ready to bake
All you need to do is collect your cake, we take care of the rest
All of our cakes and cupcakes are bespoke and created to your requirements; therefore each cake is quoted on an individual basis. To help guide you:
- Signature Decoration: From £2.50 per cupcake, minimum order of 12, per flavour
- Bespoke Designs: From £4.00 per cupcake, minimum order of 12, per flavour
- Signature Decoration: From £35.00, 6" round, 10 servings
- Drip Design: From £45.00, 6" round, 10 servings
- Bespoke Design: From £55.00, 6" round, 10 servings
- Bespoke Design: From £65.00, 6" round, 10 servings
- All wedding cakes are quoted for on an individual basis and include delivery, setup, stand hire and collection. Please contact us to discuss your special cake.
All our cakes are presented on an iced cake board and packaged in a bakery box. Cupcakes are presented in a cupcake box and tied with ribbon.
One of the main questions we are asked is "what size cake do I need?". Of course this will depend on how big you like your cake slice, but to help you decide, we've put together a quick guide. If you'd like to discuss your cake size, please do contact us.
The above serving guide is based upon party portions 2.0in x 2.0in, and wedding portions 1.0in x 1.0in.
We strongly advise all of our clients to inform us about any food allergy or intolerances, when confirming your order. Failure to do so may lead to a life-threatening situation.
Although Lou is allergic to nuts and avoids eating them, we cannot guarantee that our cakes will be nut-free, and they may contain traces of nuts. We work accordingly with food health and safety regulations when making free-from products, in order to prevent any cross contamination when preparing, baking, decorating and storing our cakes.
A full ingredients list is available on request. To find out more about food allergens, visit the Food Standards Agency.
To secure your cake or cupcakes, a 50% deposit is taken for all orders. This ensures to both us and you that your booking is placed and confirmed.
The remaining balance must be paid on the collection date or 1 week prior, if the total is £100 or higher. Please note that deposits are non-refundable. If your order is placed within 1 week of the collection date, the full value of the order must be paid on booking.
If you are ordering a wedding cake with us, to save your date, we require a non-refundable deposit of £150.00. The remaining balance can then be made in either one or two instalments and must be finalised 28 days prior to the wedding.
Due to our busy schedule, we recommend securing your order as soon as possible.
For signature cupcakes, signature layer cakes and simple celebration cakes, we ask for a minimum of 2 to 4 weeks notice. For more complex and highly decorated cakes and cupcakes, we suggest a minimum of 4-6 weeks notice. We want to make sure that we have plenty of time to create your cake and make sure the finished cake is of the highest quality.
For wedding cakes, we suggest a minimum of 6 months notice to secure your date.
We will try to accommodate late-notice orders but due to the bespoke nature of our cakes and to avoid disappointment, we do appreciate if you were able to give us as much notice as possible.
Please note that an enquiry does not automatically place an order.
Collection is available from our premises by prior arrangement. A collection time and date will be agreed with you on order confirmation. We are able to arrange delivery outside of working hours, a nominal fee will be charged.
For wedding cakes, delivery and setup is included within your total order cost.